Questions Before You Order?
Fitment, replacement bow kits, RamBox/MultiPro compatibility — the Bow team reads every message. New here? Read more about Bow first.
Most of what we hear from customers falls into two buckets: confirming a cover will fit a specific truck, or figuring out whether a bent bow or worn latch means replacing a part instead of the whole cover. Both go faster if you send your truck’s make, model year, and bed length up front — that’s the one piece of information that determines fitment across every style we carry. If you’ve already ordered through Amazon, order status and shipping run through your Amazon account directly, but we’re glad to help with fitment or product questions either way.
Response Time
We typically respond within 1–2 business days. Fitment questions move faster if you include your truck’s make, model year, and bed length.
Business Address
Bow
4820 Foundry Street, Suite 150
Canton, OH 44706
United States
Send Us a Message
Before You Reach Out
Quick answers to what we get asked most through this form.
How do I know which replacement bow kit fits my cover?
Send us your cover’s model name from the original packaging, along with your truck make and bed length. Bow kits are sized to match specific soft cover models, so confirming before ordering saves a return.
How do I know if my truck has a fitment exclusion?
Check whether your truck has a RamBox cargo system, a MultiPro or MultiFlex tailgate, or a CarbonPro composite bed — these configurations have real mounting limitations on certain cover styles. If you’re not sure, send us your year, make, model, and trim and we’ll confirm before you order.
My bow feels bent or my top doesn’t sit flat — is that covered?
Send us a description and, if possible, a photo of what you’re seeing. In many cases a bent bow is a straightforward fix with a replacement bow kit rather than a sign the whole cover needs replacing.
Can I request a fitment for a truck that isn’t listed?
Yes — send us the make, model, model year, and bed length and we’ll let you know if a fitment is in progress or already available.
How do I check on an order I placed on Amazon?
Since orders are completed and fulfilled through Amazon, order status, shipping, and returns are handled directly through your Amazon account. We’re happy to help with fitment or product questions in the meantime.
Do you offer installation support?
Each cover ships with its own installation instructions. If you get stuck mid-install, email us a description of where you’re at and we’ll walk you through it. For more on how Amazon purchases and affiliate links work on this site, see our Disclaimer.